Terms of Service  

This website, as well as all associated mobile sites and mobile applications (collectively referred to as “Site(s)”) is operated by ION360 (USA), ("us/we/our"). "You/your" means you as a user of the Site(s). “User” means all users of this Site(s). We offer this Site(s), including all information, products and services available from this Site(s), to you conditioned upon your acceptance of all the terms, conditions, policies and notices stated herein. Your continued use of this Site(s) constitutes your agreement to these Terms of Service.


By accessing this Site(s), you agree to be bound by the Terms of Service set forth herein. If there is anything you do not understand, please email any inquiry to help@ion360.com. If at any time you do not agree to these Terms of Service, please do not use this Site(s).


You shall not use the Site(s) for any illegal purposes, and you will use it in compliance with all applicable laws and regulations. You shall not use the Site(s) in a way that may cause the Site(s) to be interrupted, damaged, rendered less efficient or such that the effectiveness or functionality of the Site(s) is in any way impaired. You agree not to attempt any unauthorized access to any part or component of the Site(s).


1. Intellectual Property Ownership and Use


1.1 You acknowledge and agree that all of our trademarks, logos, copyrights and any and all other intellectual property rights in all material or content contained within this Site(s) shall remain at all times vested in us or, in the cases where we are using such material or content under authority from a third party, in the owner of such material or content.


1.2 We grant you the limited right to access and make use of the Site(s) as our User. However, you shall not: a) reproduce, duplicate, copy, sell or otherwise exploit the Site(s) or any image, page layout, page design, trade dress, trademark, logo or other content (“Site Content”) for any commercial purpose; b) use a robot, spider or data mining or extraction tool or process to monitor, extract or copy Site Content; c) use any meta tags, search terms, key terms, or the like that contain the Site(s)’s name or our trademarks; d) engage in any activity that interferes with the Site(s) or another user’s ability to use the Site(s); e) modify, create derivative works from, reverse engineer, decompile or disassemble any technology used to provide the Site(s) and the goods or services offered on the Site(s); or f) assist or encourage any third party in engaging in any activity prohibited by these Terms of Service.


1.3 You shall not use, copy, distribute, or exploit any of the Site Content in any manner without our prior written permission.


1.4 All Site Content and all materials and content contained within the Site(s), including but not limited to the text, graphics, logos, icons, images, audio clips, video clips, articles, posts and data appearing on the Site(s), are owned by us, or used by us under authorization, and are protected by English and foreign trademark and copyright laws, among other rights. No portion of the materials or content on these pages may be reprinted or republished in any form without our express written permission.


2. Infringement Notice


2.1 We respect the intellectual property rights of others and require that our users do the same. If you believe your work has been copied in a manner that constitutes copyright infringement, or you believe your rights are otherwise infringed or violated by anything on the Site(s), please notify us by sending an email at the following address: dmca@ion360.com.


2.2 In order for us to more effectively assist you, the notification must include all of the following:


a. A physical or electronic signature of the owner of the right claimed to be infringed or the person authorized to act on the owner’s behalf;


b. A description of the copyrighted work or other right you claim has been infringed or violated;


c. Information reasonably sufficient to locate the material in question on the Site(s);


d. Your name, address, telephone number, e-mail address and all other information reasonably sufficient to permit us to contact you;

e. A statement by you that you have a good faith belief that the disputed use is not authorized by the rightful owner, its agent or the law; and


f. A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the owner of the right claimed to be infringed or violated or are authorized to act on behalf of the owner.


3. Errors and Inaccuracies


3.1 We strive to provide complete, accurate, up-to-date information on the Site(s). Unfortunately, despite those efforts, human or technological errors may occur. The Site(s) may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability of products or the events we promote, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted, and to change or update information at any time without prior notice.


3.2 You acknowledge that the particular technical specifications and settings of your computer and its display could affect the accuracy of its display of the colours and look of products offered on the Site(s).


3.3 If YOU BELIEVE THAT a product offered by US is not as described, your sole remedy is to return it TO US FOR A REFUND.

3.4 Force Majeure. We will not be liable to you for any delay or failure to perform any obligation or services related to the Site(s) if the delay or failure results from any cause beyond such ours reasonable control, including acts of God, labour disputes or other industrial disturbances, systemic electrical, telecommunications, or other utility failures, earthquake, storms or other elements of nature, blockages, embargoes, riots, acts or orders of government, acts of terrorism, or war.


4. Changes to Site(s) or These Terms of Service


4.1 Other than as may be required by law, we reserve the right to modify or withdraw, temporarily or permanently, the Site(s) (or any part of it) with or without notice to you, and you confirm that we shall not be liable to you or any third party for any modification to withdraw or withdrawal of the Site(s) or any portion of it.


4.2 We may alter these Terms of Service from time to time, and your use of the Site(s) (or any part of the Site(s)) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Terms of Service have been changed. If you do not agree to any change to the Terms of Service then you must immediately stop using the Site(s).


4.3 The Site(s) is subject to constant change. You will not be eligible for any compensation because you cannot use any part of the Site(s) or because of a failure, suspension or withdrawal of all or part of the Site(s).


5. External Sites and Resources


We are not responsible for the availability of any Site(s) owned or controlled by third-parties. We do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of any third party Site(s)s, including (without limitation) any advertising, products or other materials or services on or available from such Site(s)s or resources and/or spam, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such third-party external sites or resources.


6. Orders, Price and Resale


Nothing on the Site(s) constitutes a binding offer to sell products described on the Site(s) or to make such products available in your area. We reserve the right at any time after receipt of your order to accept or decline your order, or any portion thereof, in our sole discretion, even after your receipt of an order confirmation or after your credit card has been charged. The prices displayed on the Site(s) are quoted in U.S. dollars and must be paid in £ sterling. In the event a product is listed at an incorrect price, we have the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed or your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we will issue a credit to your credit card account.


7. Services Offered/User Content


7.1 The Site(s) contains or may contain various interactive portions, such as a user forum, comments and/or sharing of videos, message board(s) or other types of interactive features that allow users to post, share and/or like content available on our Site(s) (“User Content”) and/or to report content that violates these Terms of Service ("Online Services"). We have no obligation to actively feature, monitor, remove and/or share the Online Services, but we reserve the right to do so. We are not responsible for, nor do we vouch for the accuracy and/or appropriateness of the content of any User Content, comments and/or any other content that may be posted or uploaded by a user. User Content, including comments and other content generated, posted and/or uploaded by a user express the views and opinions of the user and do not necessarily reflect our views or opinions. We reserve the right but not the obligation, in our sole discretion, to edit, delete, or refuse to post User Content, for any reason whatsoever.


7.2 If you believe that any User Content violates these Terms of Service, you may report such content as objectionable and/or contact us by use of the menu functions and/or sending an email to takedown@ion360.com . Please provide us with detailed information about the nature and location of the alleged objectionable material so that we may easily locate and investigate the same.


7.3 By using this Site(s), you agree that:

a. You will not upload, post, email or otherwise transmit any material or other content that: (i) is or promotes conduct and/or activity that is false, misleading, illegal, obscene, defamatory, libellous, disruptive, threatening, invasive of a person's privacy, harmful, abusive, harassing or advocates harassment of another, obscene, hateful, or racially, ethnically or otherwise objectionable; or that otherwise violates any applicable law, rule, regulation or guideline; (ii) contains software viruses or any other computer codes, files or programs designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment; (iii) infringes any person or entity's intellectual property rights (including but not limited to, patent, trademark, trade secret, copyright or other intellectual property right); (iv) contains restricted or password only access pages or hidden pages or images (those not linked to or from another accessible page); (v) provides material that exploits anyone in a sexual or violent manner, or solicits personal information from anyone; (vi) provides instructional information about illegal activities such as making or buying illegal weapons, violating someone's privacy, or providing or creating computer viruses; (vii) solicits passwords or personal identifying information for commercial or unlawful purposes from other users; (viii) involves commercial activities and/or sales without our prior written consent such as contests, sweepstakes, barter, advertising, or pyramid schemes; and/or (ix) uses sexually suggestive imagery, nudity, pornography or any other unfair, misleading or deceptive content, including that which may be intended to draw traffic to a personal profile and/or content.


b. You will not engage in advertising to, or solicitation of, any user of the Site(s) to buy or sell any products or services. You may not transmit any chain letters or junk email to other users of the Website(s).


c. Any automated use of the Site(s) is prohibited.


d. You may not attempt to impersonate another registered User or any other person who is not a registered user of the Site(s).


e. You may not use the account, user name, or password of another registered user at any time nor may you disclose your password to any third party or permit any third party to access your account.


f. You may not sell or otherwise transfer your personal profile.


g. You will not impersonate any person or entity or otherwise misrepresent your affiliation with a person or entity.


h. You will not repeatedly post the same or similar message ("flooding") or post excessively large or inappropriate images or content.


i. You will not distribute or publish unsolicited promotions, advertising or solicitations for funds, goods or services, including but not limited to, junk mail, spam and chain letters.


7.4 User Content, your user name and user location information becomes public information. You should be very careful about posting (and may choose not to post) personally identifiable information such as your name, address, telephone number or email address, and be aware that your location may be public. If you post personal information online, you may receive unsolicited messages from other Users in return.


7.5 You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password, regardless of whether such use is authorized by you or not.


7.6 If you submit any User Content to this Site(s), you grant to us, and any of our successors, licensees, assigns, and affiliates, a royalty-free, perpetual, irrevocable, non-exclusive and fully sub-licensable right and license to use, reproduce, modify, edit, adapt, publish, translate, create derivative works from, distribute, perform and display the User Content, and in any other media, now known or hereafter devised.


7.7 If you choose to communicate or meet with other users of the Site(s), you are doing so at your own risk. We do not, and have no obligation to, verify the identity of or otherwise screen our users for any reason. You acknowledge that there are risks, including the risk of physical harm, when dealing with strangers or people acting under false pretenses. You assume all risks associated with dealing with other users with whom you may come into contact through the Site(s).


8. Sales, Shipping, and Returns


8.1 We accept credit cards for our products through our third-party payment processor(s). Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon placement of your order.


8.2 For a multiple product order, our order processing company will make every attempt to ship all products contained in the order at the same time. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.


8.3 Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.


8.4 Your order will ship as it becomes available, and our order processing company will make every effort to ship your order as quickly as possible. There may be times when a product you have ordered is out-of-stock, which will delay fulfilling your order. You may cancel your order at any time prior to shipping. We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by us only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability


8.5 We will accept the return of products that are defective due to defects in manufacturing and/or workmanship within thirty (30) days from the date you receive your purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return within seven (7) days from the date you receive your purchase.


8.6 Your credit card will be automatically charged for all applicable sales taxes including VAT. If you are shipping outside of the UK, once your order arrives at its destination, you may be required to pay all import duties, customs and local sales taxes levied by the country to which you are shipping in order to release your order from customs. International duties and taxes will be marked “Bill to Recipient.” We are not responsible for orders not accepted due to failure to pay duties and taxes. International shipping, duty, and taxes are non-refundable in the event of a return/exchange.


8.7 Additionally, or alternatively, if you bought your product directly from the Site(s), and you are not satisfied with your purchase within 30 days of receipt, you can return your product for a full refund. Please note associated shipping costs are nonrefundable.


8.8 For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights under the Consumer Contracts Regulations 2013 are exercisable as detailed below.


8.9 For instructions on how to receive a refund and refund confirmation number, please contact us at orders@ion360.com or [UK number] for further instructions or complete the [insert link to online form] on our website. Once your product for which a refund is requested is received and inspected, your card will be credited upon receipt of the returned merchandise at our place of business. Please note we are not responsible for the shipping costs associated with returns and refunds unless the product proves defective in manufacturing and/or workmanship or as otherwise specified in writing. Returned items must be sent off within 14 days of the refund number issuance.



9. Our responsibility for loss or damage suffered by you


9.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.


9.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care and, where installed by us, correctly installed; and for defective products under the Consumer Protection Act 1987


9.3 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.




10. Disputes.


10.1 These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.


10.2 Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. You can submit a complaint to the Centre for Effective Dispute Resolution via their website at www.cedr.com. The Centre for Effective Dispute Resolution will not charge you for making a complaint and if you are not satisfied with the outcome you can still bring legal proceedings. In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.


11. Investigations of Violations of These Terms


We may investigate any reported violation of these Terms of Service and take any action that we deem appropriate. Such action may include, but is not limited to, issuing warnings, removing posted content and/or reporting any activity that we suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other third parties.



12. Miscellaneous


12.1 If any part of these Terms of Service shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these Terms of Service and shall not affect the validity and enforceability of any of the remaining provisions of the Terms of Service.

12.2 These Terms of Service and our Privacy Policy, and any other terms or agreements that may be posted on the Site(s) (as may be amended from time to time) (“Site(s) Agreements”) contain the entire agreement between you and us relating to the Site(s) and your use of the Site(s) and supersede any previous agreements, arrangements, undertakings or proposals, written or oral, between you and us in relation to such matters. No oral explanation or oral information shall alter the interpretation of these Site(s) Agreements. You confirm that, in agreeing to accept these Site(s) Agreements, you have not relied on any representation except insofar as the same has expressly been made a representation in these Site(s) Agreements, and you agree that you shall have no remedy in respect of any representation which has not become a term of these Site(s) Agreements.


12.3 You may send us notices or communicate with us by email at help@ion360.com. If you send us an email that asks for a response, and you do not receive a response within ten (10) business days, please send us another email as we may not have received your previous email. When you send e-mail to us, you are communicating with us electronically, and you agree that we may communicate with you electronically. You acknowledge that that communications by email are not considered confidential communications. Therefore, please do not send us any confidential information by email


13. Contact


If you have any questions about these Terms of Service, please send an email to help@ion360.com or write to us at: 513 South Lenola Road, Suite 208, Moorestown, NJ 08057 ATTN: Customer Service and include your name, mailing address and email address in the message.


14. Offer Terms and Conditions:

Voucher code will be emailed to the email address specified on your order, once camera order is processed and shipped. No cash equivalent. If the camera is returned for refund the voucher code will be cancelled, one use per customer, not transferable. One voucher code per camera purchase only, whilst stocks last. All other ION Cameras terms and conditions still apply.


DATE LAST MODIFIED: February 6th, 2019